Wilderness Lodge Resort Pool
  • On Apr 27, 2023
    Billie from OH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Im trying to make a payment to my trip and it won’t except my gift card

    Hello there, Billie!

    Like Disney’s Moana, you are right where you belong by asking this question on the planDisney website. Let’s see how far you’ll go with a bit of help from me. 

    You can make payments toward your stay through your My Disney Experience account on the website. First, go to “My Plans” and look for the “Make a Payment” link below your Walt Disney World Resort Collection hotel reservation details. Once you select “Make a Payment,” you’ll be guided through a series of prompts to apply your gift card to your vacation package balance. You may need to scroll past the credit card option on the payment screen to find the gift card option with a Disney gift card icon. 

    Here are a few considerations to keep in mind when you pay using a gift card: First, you’ll need to make payments through the My Disney Experience website (not the app). Second, any purchases through a travel agency need to be processed through the travel agency. If you still run into issues making a payment with your gift card, I recommend calling a Disney Resort Hotel Reservation Cast Member by phone. They may be able to sprinkle a bit of pixie dust your way and figure out what the problem is. 

    May the magic be with you!

thumbnail image for Melanie

Meet the Panelist: Melanie, Maryland

Hello there! I'm Melanie - a Walt Disney World Resort-loving Jersey girl living in Maryland with my Jedi Brewmaster husband and Bluey lookalike dog. Before I was even born, I grew up taking multigenerational vacations with my family at Disney's Beach Club Resort. The Disney force has grown stronger in my family since we took an adults-only voyage aboard Star Wars: Galactic Starcruiser. Whether you want to feel like a Disney Princess or a Jedi-in-training, I can't wait to help you plan a harmonious vacation. Learn More About Melanie

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