Hello there, Billie!
Like Disney’s Moana, you are right where you belong by asking this question on the planDisney website. Let’s see how far you’ll go with a bit of help from me.
You can make payments toward your stay through your
My Disney Experience account on the website. First, go to
“My Plans” and look for the “Make a Payment” link below your
Walt Disney World Resort Collection hotel reservation details. Once you select “Make a Payment,” you’ll be guided through a series of prompts to apply your gift card to your vacation package balance. You may need to scroll past the credit card option on the payment screen to find the gift card option with a Disney gift card icon.
Here are a few considerations to keep in mind when you pay using a gift card: First, you’ll need to make payments through the My Disney Experience website (not the app). Second, any purchases through a travel agency need to be processed through the travel agency. If you still run into issues making a payment with your gift card, I recommend calling a
Disney Resort Hotel Reservation Cast Member by phone. They may be able to sprinkle a bit of pixie dust your way and figure out what the problem is.
May the magic be with you!Melanie