dlr destinations 07; World of color- Mardi Gras colors; Farris wheel; splash pad; coaster
  • On Mar 5, 2024
    Karen from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I'm trying to order a magic key pass and it's been on 'please wait while we complete your request' for 45 mins

    Hi there, Karen!

    Thanks so much for bringing your question about the Disneyland Resort here to planDisney. I’m glad to hear you want to purchase a Magic Key so you can enjoy a year filled with pixie-dusted theme park visits!

    I’m so sorry you’re having difficulty completing your purchase, Karen. I’ve had similar issues myself, particularly on the first day of sales when website traffic is at its highest as lots of Guests try to secure their passes. If by chance you have that window open and the transaction still hasn’t gone through, I recommend checking your internet connection and then, if necessary, starting the process over to get past the glitch. The good news is that I just checked for you, and as of this moment, all but one of the Magic Key pass types are still available for purchase! I was able to navigate to the Magic Key page, scroll down to the blue button that reads “Purchase Magic Key Passes,” and after a short wait in the purchasing queue, enter the site and select the Inspire Key, Believe Key, or Enchant Key. The Imagine Key is currently available for renewal only. If you can, you may want to reboot the device you’re using and double-check that your internet connection is strong before starting the purchase process again.

    I hope this solves your problem, Karen, and that you’ll soon be a proud Magic Key holder! Please feel free to visit us again with any other vacation planning questions you may have, and please follow @DisneylandMagicKey on Facebook and Instagram for the latest news about all the Magic Key benefits available to you.

    Wishing you magic,
    Courtney
thumbnail image for Courtney

Meet the Panelist: Courtney, California

I'm a lifelong Californian who's been making magical memories at the Happiest Place on Earth since I was a little girl! Now that I'm the mom of a spirited son and daughter, I love seeing the Disneyland Resort through their young eyes. Our family is perpetually planning our next Disney Parks adventure, and I'm excited to help make your dream vacation a pixie-dusted reality too! Learn More About Courtney

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