• On Jun 24, 2018
    Leslie from CA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    I’m trying to link our park hopper complementary tickets to the Disney app. When I scan them it says it cannot complete the page. How do I link them onto my app so I can purchase a max pass?

    Hi there, Leslie!

    Welcome to the Disney Parks Moms Panel, and thank you for visiting us with your Disneyland Resort question. I hope your trip to the Happiest Place on Earth will be here before you can say “bibbidi-bobbidi-boo!”

    If you’re having difficulty adding a theme park ticket to your account via the mobile app by scanning the ticket bar code with your phone’s camera, try entering the numbers manually into the app or on your profile page of the disneyland.com website instead. Then, if you’re still running into issues, please call the Disneyland Resort's Website Support helpline at (714) 520-6222 and a Cast Member can assist you. 

    I’m glad to hear you’re going to utilize Disney MaxPass during your upcoming trip. I love the convenience of making Disney FASTPASS selections from a mobile device using the Disneyland app. You’ll also get unlimited Disney PhotoPass photo downloads for each day you purchase Disney MaxPass. It’s a wonderful way to document your most magical moments!

    I hope this information helps, Leslie. Please visit us again with more questions as your vacation approaches. We’d love to help you plan all the pixie-dusted details!

    Wishing you magic,
thumbnail image for Courtney

Meet the Panelist: Courtney, California

I'm a lifelong Californian who's been making magical memories at the Happiest Place on Earth since I was a little girl! Now that I'm the mom of a spirited son and daughter, I love seeing the Disneyland Resort through their young eyes. Our family is perpetually planning our next Disney Parks adventure, and I'm excited to help make your dream vacation a pixie-dusted reality too! Learn More About Courtney

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