Guardians of the Galaxy at Night; EPCOT
  • On Jan 15, 2024
    Kaitlen from OH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I’m trying to link my family’s tickets on both mine and my husband’s phone by using the “link to account” feature in the app. However, I keep getting “invalid ID number” error message when I scan them on his device. Any suggestions?

    Hi Kaitlen,

    We are delighted to see you stopping by planDisney with a great question!

    If your husband has his own My Disney Experience account and you all are connected through the My Family & Friends list in My Disney Experience, make sure you are sharing plans so that you can see the tickets. To check to see if you are linked and sharing plans, log into the My Disney Experience Mobile App, click on the three bars in the bottom right side of the screen, then scroll and find your profile. Click on your profile and then click on the tab that says Family & Friends List. You should see your husband's name and then, when you click on it, you can see the sharing plans option. Then, check to see that the tickets are assigned to the right person. Just log into the My Disney Experience Mobile App, click on the three bars on the bottom right of the screen. Then, click on Tickets and Passes. If the tickets have not been assigned to the right person, you could reassign the tickets to his account.

    Once I was having a problem linking to an account and I realized that the profile linked on the reservation was not mine. It was my name, but it was not My Disney Experience account profile. I was able to contact a cast member in Website Support and they resolved the problem. So, if you cannot resolve the issue, I suggest you contact them!

    One of the things I love about the Walt Disney World Resort is the creative design process that surrounds the parks and resorts. The resort hotels are themed very differently. I actually love watching little ones see the lobbies for the first time! Hopefully, you have decided which parks you are visiting and which resort hotel will become your home temporarily. 

    Kaitlen, your trip is coming up soon! Sending you a little pixie dust as you make those final plans!

    Magic and memories.
    Donyell

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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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