Hello Stephanie!
Welcome and thanks for stopping by planDisney with your question!
I’m glad to hear that you already have tickets and you're preparing for a future visit by linking them to your account on the
Disneyland Resort website! Once linked, you can access your tickets through the
Disneyland Mobile App and go straight to the turnstiles to enter once the theme parks reopen!
The Cast Member I spoke to confirmed that tickets have a 10, 12 or 17 digit number to input into the website. Is it possible that you have a Disney Gift Card and not a Park Hopper ticket? Disney Gift Cards usually have a scratch-off section on the back of the card, while theme park tickets do not.
If you do have a
Disney Gift Card, you can use it towards the purchase of a Park Hopper ticket! Once ticket sales have resumed, tickets can be purchased online, at the Disneyland Resort Main Entrance ticket booth or at the Disney Store. And, Disney Gift Cards can also be used at participating locations throughout the Disneyland Resort theme parks, hotels and the
Downtown Disney District!
If you are holding a Disneyland Resort Park Hopper ticket and you are still unsuccessful in linking the ticket to your online account, please reach out to Ticket Services at (714) 781-4636. A Cast Member would be happy to assist you further.
Thanks again for bringing your question our way! We hope to see you again here at planDisney!
Tiffanie