• On Aug 14, 2020
    Darla from SC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I'm trying to link my Admission tickets to my account and it's saying the number On the back of the card is not correct It can not find me. Can you help?

    Hello, Darla,

    Thank you for sending your question to planDisney.  It is great to hear that you are at the stage of your vacation planning when you are ready to link your theme park tickets to My Disney Experience.  Once that is completed, you will be able to begin making your theme park reservations through the Disney Park Pass system.  To help you with this process, you may want to try this with your mobile device on the My Disney Experience mobile app and follow these steps:

    1) Open the My Disney Experience app
    2) Click on the 3 parallel lines on the bottom, right corner of the screen
    3) Click on Tickets and Passes
    4) Click on Link Tickets & Passes
    Click the Scan Code option and follow the prompts

    I am hopeful that this will be more successful for you.  If the theme park ticket is still not being recognized, you can call Walt Disney World at (407) 566-4985 for assistance with existing tickets or (407) 939-7679 for new tickets. 

    As your trip grows closer, I'd also suggest taking a peek at helpful updates to Know Before You Go as well as the Disney Parks Blog.  Wishing you a magical trip!  Please let us know if you have any further questions. -Kara
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Meet the Panelist: Kara, Nebraska

I am a retired teacher with a family of 3 adult sons who have grown up through Disney. I am known by friends as the Star Wars loving Disney Nerd who always wants to serve up tips and ideas of how to make visits to Walt Disney World special and magical.  Learn More About Kara

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