Hello, Darla,
Thank you for sending your question to planDisney. It is great to hear that you are at the stage of your vacation planning when you are ready to
link your theme park tickets to My Disney Experience. Once that is completed, you will be able to begin making your theme park reservations through the
Disney Park Pass system. To help you with this process, you may want to try this with your mobile device on the
My Disney Experience mobile app and follow these steps:
1) Open the
My Disney Experience app
2) Click on the 3 parallel lines on the bottom, right corner of the screen
3) Click on
Tickets and Passes
4) Click on
Link Tickets & Passes
5) Click the
Scan Code option and follow the prompts
I am hopeful that this will be more successful for you. If the theme park ticket is still not being recognized, you can call Walt Disney World at (407) 566-4985 for assistance with existing tickets or (407) 939-7679 for new tickets.
As your trip grows closer, I'd also suggest taking a peek at helpful updates to
Know Before You Go as well as the
Disney Parks Blog. Wishing you a magical trip! Please let us know if you have any further questions. -Kara