• On Nov 4, 2021
    Kami from SC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, I’m trying to use the Disney app. When I log into my account with my info or use Face ID it goes straight to my mothers account and information. The app will not allow me to delete mine and my daughters name. I would like to set up my own app?

    Hello Kami,

    Thanks for bringing your question to planDisney!

    It's great to hear that you want to make use of your own My Disney Experience account. With a My Disney Experience account, you'll be able to explore all the magical possibilities for your Walt Disney World Resort vacation plans, including Resort hotels and Deluxe Villas that are part of the Disney Resorts Collection, vacation packagestheme park ticketsDisney Park Pass system theme park reservations, dining reservations, and more.

    And, of course, when you use the My Disney Experience mobile app, you'll enjoy the convenience of all these planning tools on the go as you enjoy your vacation.

    It sounds like you're seeing an issue with signing in to your My Disney Experience account as expected. One idea, and it's something you might have already tried, is to sign out of the account on the device you're using and then try signing in again with your own account information. To try this, you can tap the main menu in the app (the 3 stacked lines in the lower right) and scroll to the bottom of the screen to tap the "Sign Out" link. If this doesn't do the trick, my best suggestion for getting your own account and your mother's account all set up as you expect is to reach out to the Walt Disney World Resort at (407)-934-7639 and speak with a Cast Member for My Disney Experience support. One of the friendly Cast Members can take a look at the accounts with you and offer you guidance. You can also reach out to the Cast Members using the chat service online, or using the "Chat with Us" feature in the My Disney Experience mobile app.

    Kami, I'm hopeful you'll be making all your magical plans for your Walt Disney World Resort vacation real soon. As you begin making your plans, be sure to follow the Disney Parks Blog as a fun way to stay in the know about all the exciting experiences that await you when you visit the Walt Disney World Resort.

    Here's wishing you lots of Disney magic in your day today, Kami!

thumbnail image for Jerry

Meet the Panelist: Jerry, Pennsylvania

The playful and creative optimism of all things Disney has enthralled me since I was a kid. I loved watching "The Wonderful World of Disney" on Sunday nights, seeing all the live-action and animated classics in theaters, and — of course — visiting "The Most Magical Place on Earth" for the first time 45 years ago. These days, the big kid in me still loves to play Disney. As a long-time Disney destinations vacationer, I'm looking forward to helping you play Disney starting here at planDisney! Learn More About Jerry

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.