Mickey and Minnie Statues in Front of Cinderella's Castle During Fireworks
  • On Oct 7, 2023
    Victoria from KY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I’m trying to connect to my moms account. She bought tickets & i can’t find an ID for the tickets she bought online.

    Hi Victoria! Welcome to planDisney.

    The countdown is on to your magical vacation at The World's Most Magical Place on Earth. There is so much to celebrate with the return of Happily Ever After at Magic Kingdom Park. This fan-favorite nighttime spectacular now features projections all the way down Main Street U.S.A.

    Sounds like we need to first get you linked up to your Mom's My Disney Experience account via the "Family and Friends List." Open the My Disney Experience Mobile App, click on the three horizontal bars at the bottom right-hand corner, scroll down to "My Profile," and click on "Family & Friends List." If you do not see your mother's name, click on "Add a Guest." The app will give you three options to get connected. Follow the prompts and submit. Now you are linked up.

    Let's check on your tickets next. In the app, select "Tickets and Passes." If your tickets still do not appear, click on the "+" sign at the top right-hand corner and tap "Link Tickets & Passes." You will get a number of options to link, including scanning your bar code and physically entering the Type ID. Your ID number may be listed on the physical ticket or it may even be the confirmation number received via email of her purchase.

    If you are still having issues, I recommend you give the Existing Tickets Help Center a call. Alternatively, you could always try the chat feature online or through the app.

    Keeping it Magical,

thumbnail image for Cindy

Meet the Panelist: Cindy, Louisiana

Hey Guys, I'm Cindy (not the one from the castle) but a simple girl from Louisiana. I'm ready to help you navigate all things Walt Disney World Resort. Especially, if you love EPCOT festivals, adult trips, girls weekend getaways and my favorite runDisney weekends. So send me your questions, I'm here to help. Learn More About Cindy

Related Video

  • thumbnail image for Technology | planDisney Podcast – Episode 8

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.