Family on dock at Grand Floridian
  • On Mar 30, 2022
    Melony from Surrey Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I'm trying to check in online but after entering my card details etc it takes me back to the login page.

    Hiya Melony!

    Welcome to planDisney! As a fellow international Guest, I am so excited to be answering your question, and I am honoured to be a part of your planning journey. And oh my goodness, Melony, your magical vacation is coming so soon! How excited are you? I know I would not be able to sleep!

    Now, let's talk about your reservation and how we can fix this issue for you. On my last visit to the Walt Disney World Resort, I had the exact same problem, Melony! Unfortunately, it simply appears to be a bug. However, the good news is that there are a few common troubleshooting techniques that you can try. First, if you are experiencing this issue on the My Disney Experience mobile app, try closing the app completely to force it to refresh. When I had this issue, I refreshed the page and waited for a little bit until I tried again, which seemed to fix the bug. Second, I would recommend using a different platform. If you are using the mobile app, try using an internet browser like Safari or Google Chrome, and vice versa. Alternating between the app and an internet browser can also help in cases like this one! Lastly, if you are still experiencing issues, don't hesitate to reach out to a Cast Member by phone.  In addition, you can still check in at the front desk of your resort hotel, or reach out to the Front Desk via phone by pressing the "Call Resort Hotel" button if you cannot unlock your room yourself.  

    Since you will be visiting the theme parks right before Easter, I highly recommend checking out all the special offerings for the occasion. If you would like some time to relax outside of the parks, head to the Grand Floridian Resort and Spa to look at the beautiful Easter Eggs made, sculpted, and painted by the talented bakery team. Plus, you can stop by "The Grand Cottage" in the lobby as well to get some fun Easter treats like Easter eggs, Carrot treats, and more! Over at EPCOT, you will also be able to participate in the annual EPCOT Egg-Stravaganza! Indeed, pick up a map and stickers at select merchandise locations and find the Easter Eggs around the World Showcase. EPCOT's scavenger hunts are always so much fun, and it is an activity that your whole family is sure to love!

    I hope this was helpful, Melony, and that you and your family have the best day ever on your upcoming Disney vacation! If you have any questions, please don't hesitate to reach out. We are all (bunny) ears, and answering your questions makes our day eggs-tra magical!

    Have a magical day, 

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Meet the Panelist: Ariane, Quebec

Hello humans! My name is Ariane and I am a French-speaking Walt Disney World Resort lover from Montreal, Canada! Since the cold does bother me (sorry Elsa!), the Walt Disney World Resort has become my second home. If you need any help planning the most magical vacation from Canada or finding the most Instagrammable spots and treats, I'm your gal! I cannot wait to help you chase the wind and touch the sky on your next Disney vacation! Learn More About Ariane

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