• On Oct 10, 2021
    Amanda from TN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I'm trying to change my ticket dates and add a day to one ticket, but the website will not load those pages and the wait time to talk with someone is over an hour. Any advice?

    Hi there, Amanda! Welcome to planDisney, and thank you for stopping by to see us! I can see you’ll soon be visiting Walt Disney World, and I’d love to help you with your Theme Park Ticket changes!
    When it comes time to visit the Theme Parks, you will need to make Park Pass Reservations, which will not be possible without a valid Theme Park Ticket for each Park Pass Reservation. While you can change the Ticket dates right from your My Disney Experience page, you cannot add days to a Theme Park Ticket without talking to a Cast Member either at Guest Services on Disney property or via telephone! The wait times can be lengthy, especially now that Disney Genie has been released from the magic lamp. However, contacting Guest Services is the only way to accomplish what you are looking for. In my experience, Bluetooth headphones are really helpful in this scenario. I pop them in and enjoy the Disney music while getting things done, which helps the time pass quickly! Plus, calling after hours or early in the morning will mean shorter wait times as well! 
    Amanda, I hope that this advice helps you make those final Ticket changes so you can be one step closer to your dream vacation! Please be sure to update your My Disney Experience Mobile app so you can have your best Disney day with Disney Genie! If you have any more questions or concerns, do not hesitate to come back and see us! It would be our pleasure to help you keep planning and dreaming!
    Happy Travels!
thumbnail image for Clara

Meet the Panelist: Clara, Ohio

Hi, friends! I'm Clara, a Pediatrician from Cincinnati, OH, a mom to two Disney-loving boys and married to my college sweetheart.  As a native Spaniard and Spanish speaker, my happiest early memories of life in the United States were formed at Walt Disney World. I love to find ways to sprinkle some R&R and good food among the hustle and bustle of our Disney vacations, and I would love to help you do the same! Learn More About Clara

Related Video

  • thumbnail image for planDisney Overview

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.