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  • On Feb 23, 2022
    Vanessa from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I'm trying to buy 7 tickets for my family and reserve a hotel room and keep having trouble. I was why?

    Greetings, Vanessa, welcome to planDisney and hello from Mickey Mouse & Friends!

    Planning a vacation to The Happiest Place on Earth is so exciting! It's great to hear that you are considering booking a Disneyland Resort Hotel package reservation - the conveniences and unique magical experiences are nothing short of spectacular!

    I am sorry that you are having technical difficulties with the Disneyland Resort website, Vanessa and I will try to offer some insight to help you. For the most optimal experience using the disneyland.com websites, Disneyland Resort advises that Guests pay attention to their current plug-ins and recommends the Adobe Reader plug-in. Adobe Reader enables Guests to make and view reservations and it also enables the printing of PDF Files. If your computer is equipped with Adobe Reader, then another thing you can try is to work in incognito, and if that proves fruitless, then the only other option I can offer is to contact Disneyland Resort “Website Support” for assistance from the friendly and knowledgeable Cast Members.

    Once this technical issue is resolved, please link your Disneyland Resort vacation reservation to your Disneyland account which will then link to your Disneyland Mobile App so you can continue with your planning. The next step, which is important, is to book your Disneyland Resort - Theme Park Reservations using your valid theme park admission, as this is the system in place right now for visiting the Disneyland Resort theme parks.

    1. Vanessa, during your Disneyland Resort theme park ticket purchase, you will see a new option called the Disney Genie+ Lighting Lane service, which will save you waiting in lines for attractions that offer the Lightning Lane entrance.

    2. The Disneyland Mobile App, has many helpful features. Once you enter a payment method you can use it for merchandise and mobile food and beverage orders, and as a Guest at a Disneyland Resort Hotel, you can opt to use your mobile device to unlock your Disneyland Resort Hotel Guest Room door.

    Vanessa, good luck with your reservations, and I wish you the happiest visit to the Disneyland Resort - thank you!

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Meet the Panelist: Jacqueline, Ontario

Hello, from Ontario, Canada! I am a former band and visual arts teacher who is retired and home full-time always planning my next Disney Destination vacation. I would be honored to help you plan your Walt Disney World Resort vacation, with a few personal first-hand tips for sailing with Disney, walking in Walt's footsteps at Disneyland Resort and travelling with a special needs family member. Learn More About Jacqueline

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