Welcome to planDisney, Najwa! Your magical visit to the Walt Disney World Resort is just around the river bend, and booking those
Lightning Lane Passes is a great way to guarantee minimal wait times on some of the most popular attractions! I'm happy to try to help you navigate Lightning Lanes today so you'll be ready to tap into the magic in just a few more days!
Najwa, if you're staying as a guest at a Disney Resort hotel, your
booking window for Lightning Lane Passes is open 7 days before your resort check-in day. The first thing I'd recommend is ensuring that your resort reservation is correctly
linked to your My Disney Experience account so that the booking system recognizes you as an eligible guest. If you see that your resort is linked, check to also make sure that your
theme park tickets are correctly linked to your account, and if you have a ticket type that requires
Theme Park Reservations, make sure you have made those reservations. If all of these things are verified and you are still not able to select your account to purchase Lightning Lane Passes, your best bet will be to
reach out to a Cast Member by phone for help by calling the My Disney Experience phone number.
Because availability is better the earlier you book, you may also consider selecting your Lightning Lane Passes for your daughter and husband and then seeing if a Cast Member can help to modify the party to include you once they troubleshoot your account to give you access to book for yourself.
Najwa, I hope this helps! I know how important it is to snag those coveted Lightning Lane Passes that help to add more magic to your day, so I'm sending an extra pile of pixie dust your way so that it all gets straightened out and you can focus on packing your bags for your trip!
If you have any other questions we can help you with, please come back and see us again at
planDisney any time! We're always here to help you navigate the magic!
See you real soon,
Alison