dlr destinations 01; Adults; AA; in front of Pixar Pal-A-Round; on water; at night
  • On Nov 25, 2023
    Betsy from OR Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I’m trying to add my credit card to my account for reservations and things. I get this everytime “Your card can not be verified. Please use another card.” The problem is that I have tried my credit card and my debit card and I get the same thing.

    Hi Betsy! Thanks for bringing your question to planDisney.

    I'm sorry you're having technical problems. Let's see if we can't get to the bottom of them.

    Have you downloaded the Disneyland mobile app? Let's try to add payment there first. Log into the app with your Disneyland Resort credentials. On the bottom right-hand side of the app, you should see a three-bar menu. Click to bring up a series of tiles. Scroll down below the tiles to find the "My Profile" link. Click and select "Payment Method." You should see any credit cards you already have on file and have the option to add a new one. Be sure your expiration date is correct with month first and year second and your billing zip code and security code are correct too. If you are having trouble, sign out of the app, sign back in, and see if that resolves the problem.

    On the Disneyland Resort website, you can also attempt to add payment. In the upper left-hand side of the website, hover over "My Disneyland" and select "Profile." Once again, select "Payment Method" to add a payment method. If you experience problems, check the credit card date, your billing zip code, and the security code, then log out, clear the web browser cache, and try again. Hopefully, that is all you need to do.

    If all else fails, please feel free to contact Website Support. They'd be happy to help you find your solution.

    I hope this helps!

    Elizabeth
thumbnail image for Elizabeth

Meet the Panelist: Elizabeth, Missouri

Hello from St. Louis! I'm Elizabeth, a professor, wife, and mother to two little boys. We love to travel as a family, and Disneyland Resort is the place where we laugh more and make the happiest memories. We've done everything from solo to big multi-generational trips, and I've got the tips and tricks for traveling with little ones to help ensure your experience is truly magical. Learn More About Elizabeth

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