• On Apr 27, 2018
    Sherri from MD Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I'm travelling concierge on the Dream in January. Can i email them before the 120 days of what i want (ie palo) and they just hold it till the time or do i have to send it exactly at that time? thanks!

    Ahoy, Sherri!

    Thanks so much for sailing to the Disney Parks Moms Panel with this excellent question! Ooo, I'm bursting with excitement knowing that you've already booked a DREAM-y voyage for next January. You'll not only be sailing aboard my favorite ship, but also staying in my favorite stateroom category: Concierge!

    I have great news! As Concierge-level Guests, you can actually email the Shoreside Concierge Services Team 125 days prior to your sail date with a list of onboard activities, Port Adventures and special requests. As it gets closer to your advance booking window, you will receive an email welcoming you as Concierge Guests aboard Disney Cruise Line. This email will also give you specific instructions on when to email them with your requests. Once your advance booking window opens 120 days prior to setting sail, the Shoreside Concierge Services Team will assist your pirate crew in booking the activities you requested in the email you sent to them on the 125-day mark; you won't need to do a thing on that day! Booking everything that you requested is never guaranteed, but we've had incredible success each time we've set sail as Concierge-level Guests.

    I do want to mention a couple things. First, be sure your cruise is paid in full prior to the booking window opening so there are no delays! Second, the Shoreside Concierge Team books the services and activities requested in the order in which they are received. In the past, we were able to email them with our wishlist of activities at 12:00 AM (Eastern Time), 125 days prior to setting sail. I usually compose the email the day before and schedule it to send right at midnight so the time stamp says midnight!

    Sherri, you're going to love all the benefits associated with being a Concierge-level Guest! If you have any other questions, please sail back and visit us again!

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Meet the Panelist: Beth, Illinois

Let's talk about the WONDER and MAGIC of your FANTASY DREAM vacation aboard the Disney Cruise Line! I'm a proud stay-at-home mom to my little buccaneer with special needs and, along with my husband, a lover of everything Disney! We've had so many unforgettable memories and adventures while sailing on Disney Cruise Line. I can't wait to help you navigate through any questions you may have while planning your family's adventures at sea! Learn More About Beth

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