Mickey in Front of Vintage Car
  • On Jul 7, 2022
    Daichi from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I’m taking reservation from your website. After payment information input, suddenly it is stacked, showing message “Please wait while we complete your request”. I have been waiting for 30min, but it still does not work.

    Hi there, Daichi!

    Uh oh! Is Experiment 626 (A.K.A. Stitch) causing trouble again? I’m sorry you have had some issues with making your theme park ticket purchase. If you still do not see tickets on the “Tickets and Passes” screen of the Disneyland mobile app and theme park reservations on the “Future Plans” screen, you may want to retry the purchase. I recommend switching between the app and the website or trying different devices and browsers as well. If you have still not had success with re-trying your ticket purchase, I recommend reaching out to a Cast Member on the Tickets phone line. I recognize that, as an international Guest, a telephone call may not be very practical. So you may also wish to try contacting Disney via the chat feature in the Disneyland app.

    Although advanced purchases are highly recommended, you may also purchase theme park tickets in person at the ticket booths outside the Disneyland Resort theme park main entrances. Before trying this approach, it’s a good idea to check the theme park reservation availability calendar to make sure there are still openings for the park you wish to visit first that day. At the time I am writing this, I’m seeing excellent availability for the next several weeks for Park Hopper tickets, and only one day next week shows Disney California Adventure Park not available for one-park-per-day tickets. Still, if you can complete the purchase and theme park reservation process before you arrive, that is definitely preferred.

    Tony’s Tip: To help make your visit to the Disneyland Resort as smooth and fun as possible, I recommend downloading the latest version of the Disneyland mobile app. Use the app to locate dining, shopping, entertainment, and characters. You can also look up attraction wait times and reserve Lightning Lane return times with the Disney Genie+ service or with the purchase of individual Lightning Lane for select attractions. Another mobile app I recommend is the Play Disney Parks app. With games, trivia, and access to the Star Wars: Datapad, the Play Disney Parks app is one of my favorite ways to enhance a visit to The Happiest Place on Earth!

    Have a magical time, Daichi!

thumbnail image for Tony

Meet the Panelist: Tony, Utah

Coming to you from the Beehive State, I’m a Disney-loving dad and husband, buzzing with excitement to share advice and tips for making your Disneyland Resort vacation as magical as possible! I’m excited to help you discover the storytelling magic of the “Happiest Place on Earth!” Learn More About Tony

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