Father and daughter on Dumbo
  • On Jul 21, 2021
    James from PA Asked

    Im showing two bands for me and two bands for my daughter, and the band shown is not the ones I picked. Also do they ship them or do I get them at the hotel at check in.

    Hi, James! Welcome to planDisney! Thank you so much for stopping by with your question today. Let's make sure you and your daughter get the right MagicBands for your vacation. After all, we can't have things going awry when you're about to visit the Most Magical Place on Earth!

    When you placed your MagicBand order, you should have received an email confirmation with the colors and any customization you added to your bands. If you pull up that email, you'll see a link somewhere around the middle of the page that says "Manage MagicBands." It may be possible to modify your order if it hasn't been processed yet, so try clicking there to see if the link works. If it doesn't, you'll want to call Guest Relations at the number listed under "My Disney Experience and MagicBands" and explain the mix-up to a Cast Member. They'll be sure to get it all ironed out for you so your MagicBands are exactly what you wanted.

    Once your MagicBand order is ship-shape and good to go, your bands will be shipped to your home address if the order is completed at least 11 days before your arrival. If it's less than 11 days but more than 6 days before your arrival, your MagicBands will be waiting for you at your Disney Resorts Collection hotel. Just stop by the front desk when you arrive, and you'll be sporting your MagicBands in no time!

    James, did you know that the My Disney Experience mobile app enables your phone to function in some of the same ways as a MagicBand? When you add your linked tickets to your phone's electronic wallet via the Disney MagicMobile service, you can use your phone to enter the theme parks, and to collect all those amazing Disney PhotoPass photos you'll be taking! Plus, your phone can unlock your Resort hotel room door, and you can even use it to order and pay for your quick-service meals. MagicBands are still fun and super useful, but now you have even more options for navigating your Disney adventure!

    I hope this helps you and your daughter have an amazing time together at Walt Disney World, James, and please come see us again if you have any more questions!

    Keep Disney Dreaming,

    Kathy K.
thumbnail image for Kathy

Meet the Panelist: Kathy, Florida

I've lived my whole life just an hour's drive from Walt Disney World, so I've been a regular visitor for as long as I can remember. Even after all these years and so many visits, I love that there's still so much to discover! Now that I'm a mom myself, seeing my favorite place through my son's eyes has given me a whole new perspective that I enjoy sharing with other parents of young children. Learn More About Kathy

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