Epcot at Dusk
  • On Oct 7, 2023
    Denise from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I’m very sensitive to the heat, and was under the impression that you had a special pass available for people in my position.

    Hi Denise,

    Welcome to planDisney! Thank you for stopping by with your question about your upcoming Walt Disney World Resort vacation. I’m happy to help you navigate the process of learning more about the Disability Access Service (DAS).

    Disability Access Service (DAS) is a complimentary service for Guests who find waiting in conventional queues a challenge due to a medical condition. Each Guest’s situation is unique so determining if DAS is the best accommodation is handled on a case-by-case basis. I suggest that you pre-register for a live video chat with a Cast Member to determine if you qualify for DAS prior to your vacation. You can do this as early as 30 days but at least 2 days prior to your park visit on the Walt Disney World website. 

    To pre-register for a live chat, simply go to the Registering for Disability Access Service page on the Walt Disney World website. Be sure to read the information as you scroll down the page to find “Ready to Chat with a Cast Member?” You will need to read and agree to the Terms and Conditions by selecting the blue Terms and Conditions button. Once you have completed that step, you will return to the previous page and will see that the Request Live Video Chat button will now be blue. Just click there and you will enter the queue for the chat with a Cast Member.

    Denise, if DAS is right for your situation you will be offered the opportunity to make DAS Advance selections for park attractions before your visit, which is super convenient. During the video chat, the Cast Member will help you make these plans.  Be sure to download the My Disney Experience app prior to registering for the chat to make this process simpler and so you can make more selections during your visit.

    If it's determined that DAS isn’t right for your situation, please write back and we’ll be happy to help you with other ideas to help make the most of your vacation! One quick tip, one of my favorite events at Walt Disney World Resort is the EPCOT International Festival of the Arts Presented by AT&T, which begins in mid-January. So, be sure to check out the planDisney Podcast episode which highlights many of this wonderfully creative event.

    Wishing you many magical memories,
thumbnail image for Shannon

Meet the Panelist: Shannon, Georgia

Hi friends! I'm Shannon, a dreamer and a doer who loves exploring everything from the new to the nostalgic at Walt Disney World Resort. For three generations my family has been making Walt Disney World memories, so I know about creating a lifetime of magical memories at any time of life. Whether it's your first or 50th Disney vacation, an ultimate dream trip, or a quick getaway, I'll help you navigate your planning so you can create your own magical memories!

Learn More About Shannon

Related Video

  • thumbnail image for EPCOT International Festival of the Arts | planDisney Podcast – Season 2 Special Episode

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