Boy in father's arms
  • On Apr 16, 2021
    Rick from CA Asked

    I’m purchasing 4 tickets for music, wife, daughter, & grandson. I’ve tried 3 credit cards. But I cannot checkout & it said to contact if problems persist

    Hi, Rick!

    Welcome to planDisney and thanks for bringing us your question. I’m happy to hear a magical vacation is in the works for you and your family!

    I’m sorry you were experiencing issues purchasing theme park tickets. There were so many visitors to Disneyland.com when theme park ticket sales resumed as Guests planned vacations at the same time-- myself included! I hope you were able to successfully buy your tickets already, but if your transaction still hasn’t gone through, I recommend calling the resort’s ticket helpline at (714) 781-4636 to speak with a Cast Member who can assist you further with your purchase.

    Once you have your tickets, be sure they are linked to your Disney account on Disneyland.com or with the Disneyland mobile app! Open the app and tap on the icon in the lower right corner that looks like three horizontal lines. Select "Tickets and Passes" to check if any tickets are already linked to your account. If not, tap the “+” symbol near the top right of this screen and then tap “Link Tickets & Passes.” You can enter the number manually or scan the bar code for each ticket with your smartphone’s camera.

    I hope this helps, Rick. Please stop by again with more vacation planning questions as you prepare for your visit to the Happiest Place on Earth! 

    Wishing you magic,
    Courtney
thumbnail image for Courtney

Meet the Panelist: Courtney, California

I'm a lifelong Californian who's been making magical memories at the Happiest Place on Earth since I was a little girl! Now that I'm the mom of a spirited son and daughter, I love seeing the Disneyland Resort through their young eyes. Our family is perpetually planning our next Disney Parks adventure, and I'm excited to help make your dream vacation a pixie-dusted reality too! Learn More About Courtney

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