Grandparents and Grandchildren meet Mickey and Minnie Mouse; Magic Kingdom; carousel
  • On Nov 23, 2023
    Sarah from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I’m planning to take my parents to Disney World next year. My mother has a smartphone, but my father does not. How does Genie+ work if you don’t have a smartphone? Will I be able to book Lightning lanes for my dad even though he doesn’t have a smartphone?

    Welcome to planDisney, Sarah! Thanks so much for coming to us with your question today. Disney Genie+ Service is one of my favorite timesaving tools at Walt Disney World Resort, and I'm glad to hear that you're considering using it on your upcoming vacation. I'm happy to tell you exactly how it works so you can decide if it's right for your family vacation next year!

    Sarah, if your father doesn't have a smartphone, he will still be able to use Disney Genie+ Service with the rest of your party, as long as someone else in the group is using their phone to manage your return time bookings. If you are the one who is taking control of the Lightning Lane selections, you will be able to create your party in the My Disney Experience app and make the bookings for everyone together, including your father. 

    When you purchase Disney Genie+ Service each morning, you will be asked to choose the group you are purchasing for. You can purchase Disney Genie+ access for any of your linked guests with a valid Theme Park ticket, and since you and your parents are booking your trip together, you will all already be linked in My Disney Experience. Throughout the day as you're booking Lightning Lane return times, the three of you will be grouped together and anyone in that group with a smartphone will be able to make bookings for everyone. You can also split up the group at any time if you want to ride something and your parents want to go off and do something else together. It's so flexible, which is one of the reasons I love using Disney Genie+ Service so much!

    I hope this answers your question, Sarah, and please let us know if there's anything else we can do to help you plan your magical vacation. 

thumbnail image for Jessica

Meet the Panelist: Jessica, Texas

I'm a personal stylist and I live in Texas with my husband and our three rescue animals. We are Disney Parks-obsessed and love enjoying all the magic that's out there especially for grown-ups. In fact, we even opted out of a tropical honeymoon to spend a blissful week at Walt Disney World Resort instead! I'm thrilled to be on the planDisney Panel and I'm excited to share everything I've learned from all of our trips and help you plan a memorable family vacation.  Learn More About Jessica

Related Video

  • thumbnail image for Technology | planDisney Podcast – Episode 8

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.