Winnie the Pooh Topiary at Epcot International Flower & Garden Festival
  • On Apr 11, 2021
    Cristiane from FL Asked

    I’m planning to take my mom to Disney but she has a condition that don’t allowed her to stand with out pain. How can I apply her for DAS?

    Hi Cristiane,

    Welcome to planDisney! 

    How wonderful of you to plan a trip to the Walt Disney World Resort with your mom!

    Although it sounds as if your mom might qualify for the Disability Access Service, you will need to stop by Guest Relations when you arrive to a theme park and speak with a Cast Member. Just explain that you would like to request the service and a Cast Member will talk you through the process. 

    If you are able to use the Disability Access Service, the Cast Member will register your mom and add you to her service so that you can ride together. So, this is how it works. To request a return time for an attraction, find a Cast Member at the entrance to that attraction. Explain that your mom has the Disability Access Service and you would like to request a return time for the ride. Although you can request the return time without her, when you return to ride the attraction, your mom will need to scan in for the attraction first.

    When we have used this service, it has been a life saver. Keep in mind that you can only have one active return time at a time. Also check the other Services for Guests with Disabilities. In particular, the Guides for Guests with Disabilities might be helpful. There are guides for each of the theme parks - Magic Kingdom, EPCOT, Disney's Hollywood Studios, and Disney's Animal Kingdom.

    Given your mom's difficulty standing, I highly suggest making advanced dining reservations. We love being able to use Mobile Dine Check-in while we walk to the restaurants. On our last visit, we never had to wait long for our table to be ready.

    Cristiane, last but not least, be sure to make Disney Park Pass system reservations as soon as possible for the dates of your visit! You will need reservations to enter the parks. Sending you lots of pixie dust as you plan the perfect trip with your mom!

    Magic and memories,
    Donyell
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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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