Mom and Son Shopping
  • On Apr 15, 2023
    Natalia from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi so im planning to go to disneyland this year and one of my children is autistic so I was wondering how/what do I need to do to get the das pass and do I have to bring medical papers as proof of his condition?

    Hello, Natalia!

    Welcome to planDisney, I'm so happy you found us! I love how much thought and effort the Disneyland Resort puts into making it a magical place for all visitors. There are definitely some great resources for your family to help plan your visit!

    The Disability Access Service (DAS) is designed to provide an alternative waiting method for guests who are unable to wait in a traditional queue due to a disability. You can register for DAS at Guest Services with your son in the parks, but I highly recommend using the online pre-registration for DAS Advance, which is done over video chat with a Cast Member.

    To register for DAS Advance you'll need to follow a few steps.

    1. Purchase your theme park tickets and make park reservations for everyone in your party. Tickets and reservations must be linked to the same Disney account that you will use for your DAS Advance registration.
    2. Make sure you are signed in to your Disney account, and plan for your son to join you for the video call.
    3. Go to the DAS Advance webpage and click "Request Live Chat" to have a video call with a Cast Member. Live chat is available each day between 9:00 AM and 8:00 PM Pacific Time. 

    Video chats must take place at least 2 days before your visit, but no more than 30 days before you arrive. You will not need to provide any medical documentation. The Cast Member who joins your chat will discuss your specific needs and answer any questions you have.

    In addition to using DAS Advance, I also recommend that you take a look at the Services for Guests with Disabilities page. I think the Attraction Details for Guests with Cognitive Disabilities guide is especially helpful! It outlines each attraction in both parks and provides details like how long the ride is, what type of safety restraint rides have, if there are scents, if you'll get wet, and lots of other information.

    I would also suggest that you pay a visit to Mickey's Toontown! It is newly reimagined and so wonderfully accessible for kids of all ages and abilities. I especially love Donald's Duck Pond and Goofy's How-to-Play Yard for their interactive elements, colors, and playful environments perfect for all kids to explore.

    Good luck planning your visit, Natalia! I hope you'll come to planDisney again if you have more questions!

    Keep moving forward!


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Meet the Panelist: Amanda, Utah

Hi! I'm Amanda—a pixie-sized wife, mom, engineer, content strategist, and Disneyland Resort specialist! I fell in love with science as a kid at Disneyland Park, learning about physics while I waited to ride Space Mountain. I love how Disney combines art, words, science, and music to create incredible experiences! Solving challenging problems is one of my favorite things, I'm so excited to help you design the perfect strategy for a magical day! Learn More About Amanda

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