Hi Rebecca!
Thanks for reaching out to the Moms Panel!
Wow! How exciting to be able to surprise both your child and your Mom about a trip to
Disney World. And on Christmas Day no less! You get both the Mom and Daughter of the Year award.. :-)
So unfortunately
Disney World does not place character calls or videos. There was one year where I had a family member (with a very high-pitched voice) impeccably pull off Minnie Mouse on a call for my children when they were younger, and they didn't know the difference. This may not be of interest but that was one idea that my wife and I successfully pulled off.
One thing you may consider is Disney's Personalization Shop at
shopDisney.com. Here, you can personalize a number of Disney apparel items and accessories. Or, if Disney's pre-set customization offerings aren't good enough,
shopDisney.com has a "Create Your Own" personalization area, where you can choose what you wish to personalize, and the exact character or images you wish to display. Perhaps a shirt with their name and "Disney Vacation 2020" in the text? Then have it nicely gift wrapped and opened on Christmas Day! That would bring the Christmas spirit!
To see what your options are, go to
shopDisney.com and type in "personalization." Once there, look to the menu options on the left of the screen and choose "Create Your Own." This will then take you the custom options their store has available for you to personalize how you deem fit.
Hope this proves to be a good alternative for you. Best wishes and have a Mickey Merry Christmas!
Terry