Sleeping Beauty Castle
  • On Feb 24, 2022
    Gary from HI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I'm missing my tickets on my account. I already have reservations for March 6, 7, and 8. This happened before, which was corrected in January (2022), where I was able to make my reservations.

    Hello, Gary,

    Uh oh! It sounds like Experiment 626 (A.K.A. Stitch) may be causing more trouble. I’m sorry to hear about your predicament.

    To find your tickets on the Disneyland Resort website, you will either look for existing theme park reservations or try to make new theme park reservations. If you don’t see tickets there and have ticket numbers, you can try re-linking them to your account. Tickets should also show up in the “Tickets and Passes” screen of the Disneyland mobile app. And any existing theme park reservations would appear in the “Future Plans” screen of the app.

    If you still don’t see your tickets in these places, the most likely path to solving this issue is to place a call to the Website Support phone line. But there are a few tricks we might try to try to loosen Stitch’s grip on things. Sometimes, I find that logging out of my account in the Disneyland app and logging back in helps correct certain issues. If things are really stuck, it may even help to fully delete the application and reinstall it from the device application store. When accessing my account through a web browser, clearing browser cache or website data sometimes also helps as well. I’ve found that trying a different web browser or computer has also been useful for resolving issues like these.

    I hope these tricks help. But if all else fails, you can visit a Main Entrance Ticket Booth or Guest Relations location to sort out your tickets. Be sure to have your ticket information, including the confirmation number, your original form of payment, and a photo ID for security.

    I’m wishing upon a star that things can be resolved well for you, Gary. I hope you have a magical visit to the Disneyland Resort!

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Meet the Panelist: Tony, Utah

Coming to you from the Beehive State, I’m a Disney-loving dad and husband, buzzing with excitement to share advice and tips for making your Disneyland Resort vacation as magical as possible! I’m excited to help you discover the storytelling magic of the “Happiest Place on Earth!” Learn More About Tony

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