Mom and Daughter in Cars Land; mickey ears; day time; smiling
  • On Oct 25, 2023
    Alexiea from WA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I’m looking to talk to someone about the DAS for my daughter when we go to Disneyland in two weeks. Can I schedule a video chat?

    Hi there, Alexiea. Welcome to planDisney and thanks for stopping by with your question. Oh boy! Your visit is practically here, but not to worry, there's still plenty of time to make arrangements before you arrive.

    As Walt said during the dedication of the Disneyland Resort, “To all who come to this happy place: Welcome.” One of the things my husband and I love about the Disneyland Resort is how inclusive and accessible his visits are. Disability Access Service (DAS) is intended for Guests who may have difficulty tolerating extended waits in a conventional queue due to a disability. 

    You can pre-register for DAS Advance up to 30 days in advance and no less than 2 days prior to your arrival. You are right within that window and can take the next step to request a live video chat with a Cast Member. Here are a couple of things to keep in mind before hopping on your live chat. Live video chat is available from 8:00 a.m. to 9:00 p.m. Pacific Time. Make sure to log into your Disney account and ensure that tickets for everyone in your party are linked to be included in DAS plans. The Guest who will be using DAS must also be present during the registration call.

    The Cast Member will assist with planning your day and you will also be able to pre-select up to two one-hour return windows for select experiences. If you haven't already, be sure to download the Disneyland app to make your return selection times throughout your visit.

    I hope this is helpful, Alexiea. I hope pre-registering for DAS Advance gives you peace of mind and helps you feel prepared for your upcoming visit. Most of all I hope you have an absolutely magical visit to the Happiest Place on Earth. Come back to see us with any other questions you might be curious about.

thumbnail image for Michelle

Meet the Panelist: Michelle, Oregon

Hey everyone! I'm Michelle, a Disney loving adult from the Pacific Northwest. I'm a wife and dog mom who loves to travel. Whether I'm adventuring solo, teaming up with my pals and family or making sure my husband is getting the most of his visit with accessibility; I'm here to answer your questions and share that magical feeling you'll get when visiting the Disneyland Resort. Learn More About Michelle

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.