mom at computer planning
  • On Oct 30, 2019
    Carolin from IN Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    I'm having trouble trying to connect my 16 yr old to see our plans. It's not asking for her email address for me to send an invitation. What am I doing wrong? Please help. Thank you

    Hi Carolin!

    Thanks so much for visiting the Disney Parks Moms Panel! You are visiting Walt Disney World Resort during one of my very favorite times of the year! Your holiday season will be kicked off in a most magical way!

    I'm so glad you reached out as there seems to be a glitch with your My Disney Experience accounts. As I'm sure you know, FastPass+ is a phenomenal way to maximize your time in the theme parks. I'm sure you are eager to make and share plans with your daughter.

    Sometimes Stitch gets a bit excited when he knows Guests are coming to visit him and has a bit of "fun" with their My Disney Experience accounts. I recommend you call a Cast Member on the Internet Help Desk. They are experts at helping Guests with My Disney Experience, MagicBands and FastPass+. The phone number is (407) 939-4357.

    The Cast Members are great and will be able to assist you with your account so you can ensure your daughter is linked to your Family & Friends list.

    Thanks so much for sharing your question with the Disney Parks Moms Panel! Please let me know if you need any other information as you plan your magical Walt Disney World Resort vacation.

thumbnail image for Kari

Meet the Panelist: Kari, Texas

"Welcome home," Disney friends! I'm Kari, a wife and mom from Texas. In 1997, we became Disney Vacation Club Members and have enjoyed every magical moment. We have also set sail on the Disney Cruise Line, enjoyed the benefits of Annual Passes and put our best foot forward with runDisney. I love helping Guests add pixie dust to their vacation plans! How may I help you add magic to your next Disney vacation?

Learn More About Kari

Related Video

  • thumbnail image for Quick Tip | My Disney Experience App

Didn't find what you were looking for?

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.