• On Mar 1, 2021
    Kathryn from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I'm having trouble reserving making park reservations through the website. I'm having a hard time linking the travelers in my party to my account. When I try to make a park reservation the site say 3 of the members in my party aren't eligible

    Hi Kathryn! Welcome to planDisney!

    It sounds like you have been busy trying to get all the details in place for your arrival in just a few days! I know how busy it can be to plan a vacation, as well as how frustrating technical issues can become, but it will all be worth it when you are strolling down Main Street, U.S.A. You should be very excited!

    The first thing you need to do is have everyone in your party either on your My Disney Experience account, or linked to your account if they have their own accounts. To do this, go to "My Friends & Family" under the "My Disney Experience" drop-down menu on the Walt Disney World website. Once you are logged in to your account, scroll down and select "Add a Guest." Click on "I'll enter their name and age" and enter all the information for Guests that will be on your same account, or simply change the age to "18+," then choose "Invite this Guest to connect" to link with someone that already has their own My Disney Experience account. Once the Guest is entered, or they have accepted the invitation to link, you are ready for the next step!

    Everyone will need to have a Walt Disney World theme park ticket linked to them on My Disney Experience. Once their ticket is linked, then you can make Disney Park Pass reservations for everyone. Availability varies based on the type of ticket (regular theme park ticket versus Annual Pass), and if a Guest is a Disney Resort hotel Guest or not. If you all have the same type of tickets and/or Disney Resort hotel status, you should all be able to get the same Disney Park Pass reservations (subject to availability).

    If you are still having trouble after trying all of the above, you can give Disney a call at (407) 939-4357 and have a Cast Member troubleshoot the problem with you. They are always so helpful!

    I hope you have a wonderful vacation, Kathryn! Please let us know if you have any other questions.

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Meet the Panelist: Tabitha, Tennessee

Hello all! I'm a happily married, proud mom to two young children, and I love to plan trips to Walt Disney World Resort. One of my favorite things about taking a Disney Parks vacation is that there is always something new and wonderful to discover, no matter if this is your first trip or if you visit multiple times per year. I'm excited to help you plan your next adventure!
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