Hi there, Charyl. Welcome to planDisney.
As the Fairy Godmother would say, "Salagadoola menchicka boola. Bibbidi bobbidi boo!" That's how we like Walt Disney World vacation magic to work! However, I see that you're having some issues purchasing your Lightning Lanes, which is certainly a "bibbidi bobbidi bummer!" Let me wave my planDisney magic wand over this question and see if we can do a little troubleshooting to help you get Lightning Lanes booked that will fit as perfectly as a certain glass slipper!
Charyl, since I don't know the exact issues you're having, let's go over a few things that may help.
- You can purchase your Lightning Lane Passes through the
My Disney Experience app. Make sure to double-check that your
theme park tickets are linked to your account, and that each ticket is assigned to the correct Guest.
-Make sure you are trying to purchase at the correct time. If you are staying at a Disney Resort hotel or another select hotel, you can make your
Lightning Lane purchases seven days before your check-in date. If you are staying off-site, you can begin purchasing Lightning Lane Passes three days prior to your arrival. On your selection date, you may begin your purchase bright and early at 7 am EST.
- If everything appears to be in order but you are still experiencing issues, try restarting your phone and make sure that your My Disney Experience app is updated. I actually had some problems while trying to get my Lightning Lanes a few weeks ago, and this solution worked for me.
If none of these suggestions have helped, I recommend calling the
App and MagicBand Support phone number. Hopefully, after explaining your specific problem with these Cast Members, they can walk you through a solution.
Charyl, I'm SO EXCITED that with the timing of your vacation, you'll likely witness the Fairy Godmother's magic at its peak! With a "bibbidi bobbidi boo," you'll probably be around when the Halloween pumpkins begin magically transforming into twinkling holiday decorations. Yay!
I'm happy you visited us, and please know you are always welcome! I'm wishing you an enchanting vacation.
Believe in a little magic,
Shonette