Hello Gabriela,
Thanks for stopping in to see us here at planDisney!
I'm happy to hear you're making plans for your Walt Disney World Resort vacation.
I'm sorry to hear, though, that you're having some trouble making your theme park reservations.
When you sign in to your My Disney Experience account online and select the
Disney Park Pass system to make theme park reservations, you should see a choice where you select whether you want to make theme park reservations for theme park tickets or for Annual Passes. You should then be prompted to "Create Your Party" to select who will visit the theme park, and then select the date to visit a theme park, and then select a park. At this step, if the system does not find theme park tickets linked to your My Disney Experience account, it will prompt you to either link tickets or purchase tickets.
The steps are the same if you are using the
My Disney Experience mobile app. If you tap the "+" icon in the app menu and tap "Make a Park Reservation," and tap "Theme Park Tickets," the app will prompt you to sign in to your My Disney Experience account at the
DisneyWorld.com website to continue making your theme park reservations.
Hopefully you have since been able to make your theme park reservations successfully. If you're still encountering some issues, my suggestion is to
chat with a friendly Cast Member for technical assistance. You could also use the "Chat With Us" feature in the My Disney Experience mobile app.
Gabriela, here's wishing you a fun and wonderful Walt Disney World Resort vacation!
Jerry