Cinderella Castle Detail
  • On Oct 5, 2021
    Deanis from MS Asked

    I’m having trouble linking tickets to the app. There is a messaging saying that my tickets are linked to another account.

    Hello, Deanis! Welcome to planDisney, and thank you so much for your visit!
     
    I see that you’re planning a Disney vacation soon, and you’ve tried to link your Tickets into your My Disney Experience Account. That is one of the first steps we always recommend when planning! Once your Theme Park Tickets are linked, you can then make Park Pass Reservations for yourself and anyone traveling with you and has valid Theme Park Tickets. 
     
    Whenever trying to help anyone link their Tickets, I always start with the same few suggestions. First, try to do this on a web browser if you have not already done so. Sometimes, this is more reliable than doing so directly on the app. Next, make sure you use the Disney-provided confirmation number, which is often buried within the email if you purchased your Tickets from an external (non-Disney) website. Third, if you’ve tried those other steps to no avail, simply contact Disney Reservations via telephone for further assistance. They can help navigate the unique circumstances that may be keeping your Tickets locked up in some way! 
     
    Deanis, I hope that this information is helpful in beginning to troubleshoot your Theme Park Ticket linking process. Please know that here at planDisney, we love to help plan every step of your vacations, start to finish. So please do not be a stranger, and come back and see us again soon!
     
    Clara
     
     
thumbnail image for Clara

Meet the Panelist: Clara, Ohio

Hi, friends! I'm Clara, a Pediatrician from Cincinnati, OH, a mom to two Disney-loving boys and married to my college sweetheart.  As a native Spaniard and Spanish speaker, my happiest early memories of life in the United States were formed at Walt Disney World. I love to find ways to sprinkle some R&R and good food among the hustle and bustle of our Disney vacations, and I would love to help you do the same! Learn More About Clara

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