Cinderella Castle 50th Day
  • On Feb 12, 2023
    Andrea from IN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, I’m having trouble with the Disney experience app. I accidentally clicked “plan your next park” on a day that I did not want to use a park hopper and now “my day” is flooded with suggestions from two parks. Is there a way to reset this?

    Hey there, Andrea!  You're as welcome as can be here at planDisney!

    I'm glad to hear that you're using the Disney Genie service to help you plan for your upcoming trip to Walt Disney World Resort.  When you visit the Walt Disney World theme parks, Disney Genie service will use the interests and preferred experiences that you entered in your My Disney Experience app, along with your confirmed plans and reservations, to create a customized tip board to help you make the most of your day.

    When you click on "My Disney Genie Day" in the My Disney Experience mobile app, today's date will be shown.  You can change this to the day you are interested in viewing.  Once you've selected your date, you should see a banner at the top of the screen showing the theme park that you have made your park reservation for on that particular day.  Right below that, you should see a small Genie lamp icon and "Edit My Selections."  You can click on this to change the interests that you previously listed.  

    Another way to edit what you're seeing under "My Day" is to scroll down through the "My Day" screen until you see "Plan for Your Next Park."  When you click on "Plan for Your Next Park," simply re-select the park that you're starting your day in, and that should clear out any suggested experiences from the second park that you accidentally selected.  

    If you try these suggestions and you're still having issues with your My Disney Experience mobile app, I would recommend calling the Help Center phone number for My Disney Experience.  One of the friendly Help Center Cast Members should be able to sort everything out for you.  Once you get that all squared away, feel free to come back and visit us again at planDisney if you need any additional vacation planning advice.  We're all ears!

    See ya real soon!
    Samantha
thumbnail image for Samantha

Meet the Panelist: Samantha, Pennsylvania

Hello! I'm Samantha, a wife and mom of two from Pittsburgh, Pennsylvania.  There is nothing I love more than making magical vacation memories with my family, and Walt Disney World Resort is our home away from home.  For years, I have helped my friends and family plan their Walt Disney World Resort vacations, and now I have the opportunity to help even more people as a planDisney panelist.  I cannot wait to help you plan the vacation of your dreams! Learn More About Samantha

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