• On Jul 7, 2021
    Bernardo from Distrito Federal Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, I’m having trouble buying online tickets for Disneyland. I’ve tried three different credit cards and none of them work. Can you help me?

    Hello, Bernardo! Thanks for stopping by planDisney with your question!

    Sorry to hear you are having trouble purchasing your tickets online. I'm not quite sure what the problem may be, but I would check a few things:

    • Ensure that the address you have entered matches the billing address of the credit card. I see that you reside in Mexico, so make sure to choose Mexico from the country list if prompted. 
    • Double check the credit card number and the three-digit security card from the back of your card. If these don't match up, you could get an error message.
    • Check the expiration date you have entered. 
    If you've done all of these things to no avail, then you'll want to call Ticket Services at (714) 781-4636 to see if they can complete your transaction over the phone. 

    Keep in mind that after you purchase your tickets, you will need to make theme park reservations for each day you wish to visit the parks. You can do this online or on the Disneyland app. 

    I hope this helps! Have a magical day!

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Meet the Panelist: Linda, Colorado

Hi there! I'm Linda from Colorado. The Disneyland Resort has always held a special place in my heart and now I enjoy Disney Parks vacations with my own family at least once a year. I am married to my high school sweetheart and we have a wonderfully silly daughter together. I love sharing my Disney Parks knowledge with anyone and everyone and I'm so excited to help you plan your next Disneyland Resort adventure! Learn More About Linda

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