Hi Catherine,
Thanks for coming to see us at planDisney, where we always welcome the opportunity to share suggestions and ideas to help you make your trips a bit more magical.
I'm sorry to hear you're having some trouble purchasing your
theme park ticket to visit the Disneyland Resort. I can imagine you're super excited to experience all the magic that awaits you.
It sounds like you were seeing some type of error message during the steps to purchase your theme park ticket and make your theme park reservation.
I'm hopeful that perhaps by now the troublesome issue is resolved. While I don't know the details of the error message, I can offer a few quick tips in hopes that perhaps they are helpful if still needed.
One thought is to sign in to your
Disneyland Resort account online first before using the
Theme Park Tickets & Reservations features to start the steps to buy your ticket and make your reservation. Another thought is to try using the
Disneyland Resort mobile app to buy your ticket and make your reservation. If you're using the mobile app, you can sign in to your account, tap the main menu in the lower right corner, tap "Tickets and Passes," and tap "Select Tickets."
If these steps don't help resolve the error you're seeing, you'll want to reach out to the
Disneyland Resort Website Support team by calling (714) 520-6222. You can speak with a friendly Cast Member who can assist you. You can also use the "Chat with Us" feature in the Disneyland Resort mobile app.
Catherine, I'm hopeful you'll be able to get your theme park ticket and your theme park reservation to experience all the magic at the Disneyland Resort.
Here's wishing you lots of Disney magic in your day today!
Jerry