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  • On May 6, 2022
    Taylor from LA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi. I’m going to Disney Oct 2-8th. Unfortunately we just found out one person in our party can’t make it. Is there any way we can cancel their tickets and what we already paid add to our new balance?

    Hello and welcome to planDisney, Taylor. Thanks for stopping by with your question. 

    Taylor, you are going to love visiting Walt Disney World in October. It's such a great month to be there. The weather is still beautiful and perfect for swimming and the Halloween festivities are in full swing. 

    I'm sorry to hear that someone in your party can no longer travel to Walt Disney World with you. Unfortunately, Walt Disney World Theme Park tickets are nonrefundable. You are not able to get a refund for those tickets or apply that portion of the vacation package to your existing balance. However, in some cases, you are able to save those tickets for use at a later date. Maybe you could find someone to take that particular person's place on your Walt Disney World vacation. You are able to transfer the unused tickets into someone else's name. You can always reach out to the Guest Relations team by calling 407-939-1289 to have a Cast Member explain the policy more in-depth if you would like. Hopefully, they will be able to just change the date of that particular ticket set and you can save them for your next Walt Disney World vacation. 

    Taylor, I don't know if you've heard but Mickey's Not So Scary Halloween Party is officially back at Walt Disney World this year and you will be visiting at a perfect time to enjoy it. The party is a special ticket event at Magic Kingdom Park that offers festive parades, shows, trick or treating around the theme park and so much more. If you are a Halloween fan, this is for you! 

    I'm sorry I don't have better news for you, Taylor. If you have any other questions about this or anything else, please feel free to stop back by and ask me. I'm happy to help. 

    Have a great week!
    Jackie H. 
thumbnail image for Jackie

Meet the Panelist: Jackie, North Carolina

I love all things Walt Disney World.  In fact, since becoming Annual Passholders, my family of 3 is always hopping in the car for a quick trip to visit with Mickey Mouse!  I've been known to make the 8 hour each way drive to Walt Disney World (in one day!) to indulge in a Mickey Waffle or enjoy a sunny day at Disney's Typhoon Lagoon Water Park.  I may have a small family, but we are always up for some BIG fun at the Walt Disney World Resort.   Learn More About Jackie

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