Father and daughter on Dumbo
  • On Dec 29, 2020
    Ryan from FL Asked

    I’m a army vet w/PTSD & other injuries & very uncomfortable standing in line surrounded by people. I have proof of injuries, w/ the VA & happy to present paperwork. Do I qualify for a disability access service pass?

    Thank you for your service to our country, Ryan. We are so grateful for your sacrifice!

    Disability Access Service (DAS) is intended for guests whose disability prevents him or her from waiting in a traditional queue environment. Because this accommodation is made in person, on site at the Guest Relations Main Entrance locations, it is not possible to determine accommodations for any guest in advance of his or her visit. If you think you would benefit from Disability Access Service, you should visit the Guest Relations Main Entrance location and chat with a Guest Relations Cast Member about your specific needs. If Disability Access Service is provided, the guest with the disability, together with his or her traveling party (up to the total number permitted at the time Disability Access Service is issued), will register for the accommodation and receive further instructions as to how to access attractions. 

    I have a daughter with a cognitive disability who benefits greatly from the use of Disability Access Service. As a family member used to dealing with exceptional needs, I am really grateful for Disney's commitment to accessible and inclusive experiences for every member of my family. Of course, every individual is different. If you'd like to discuss the specifics of your situation with a Cast Member, I suggest reaching out to Disability Services. You can call 407-560-2547 or send an email to disability.services@disneyparks.com.

    I hope that your upcoming trip is everything you're hoping for, Ryan. Don't hesitate to stop back by planDisney if you come up with additional questions as you plan your trip.
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Meet the Panelist: Darcie, Alabama

Given your inclination to plan a magical trip, I can already tell we have a lot in common. I'm Darcie, and my friends would be the first to tell you that Disney trip planning (especially dining!) is my love language. Of course, the vacations my family enjoys today look much different than they did when our kids were little, but while some of our favorite activities have evolved, Disney destinations still top our travel wish lists. Let's work together to plan a downright dreamy vacation for your family! Learn More About Darcie

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