Multigen Fam at Stromalong Bay
  • On Feb 2, 2023
    Francisca from Región Metropolitana Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, I'll be staying at the Port Orleans Riverside hotel next week. Can I order a delivery to the hotel before my arrival? Would reception receive my package or do I need to call them beforehand? Thanks!

    Hello, Francisca!

    Welcome to planDisney! Thank you for sending us a question and allowing us to sprinkle some pixie dust on your Disney vacation plans.

    As a fellow international Guest, I am happy to share that you are welcome to have online purchases and deliveries sent to your Disney Resorts Collection hotel before arrival. I am from Brazil, so I know visitors from Latin America enjoy shopping while in the United States, but I like to make the most of my time while on vacation, so I always buy whatever I need online. I always place orders with Garden Grocer for cases of water, breakfast items, and snacks (orders are kept refrigerated at Bell Services). When my youngest daughter was a baby, I even had diapers and formula delivered from Amazon to my hotel because they take up a lot of room in suitcases.

    Whether you are doing online shopping or ordering grocery items, there are a couple of things you need to remember when shipping orders and packages to your Disney Resort hotel:

    - Include the full mailing address of your Disney Resort hotel.
    - Include the word “Guest” before your name and your arrival date. I always add my reservation number if possible.
    - A US$6 per package fee will apply to all packages received through the Front Desk or delivered to your room. Please note that the fee is subject to change without notice.

    I recommend placing orders around two weeks before your arrival to ensure the packages arrive before or during your stay, but always confirm estimated shipping dates before completing your purchase. Then, when you arrive, stop by Front Desk to pick up your packages or by Bell Services for grocery orders. For grocery orders, please note that if the delivery service requires age or ID verification, you will be required to meet and accept the delivery in person, so plan accordingly.

    I hope this information is helpful, Francisca. Come back to visit us if you have additional questions, and remember that planDisney is also available in Spanish!

    Best magical wishes,
thumbnail image for Thiana

Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

Learn More About Thiana

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.