Tiana and little girl at DLR
  • On Oct 26, 2023
    Cinty from Puebla Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    II have Genie+ but my photos appear with a watermark, what can II do? It’s from Disneyland parks

    Hello Cinty,

    Welcome to planDisney and thank you so much for your question! I hope you made some magical memories during your recent trip to the Disneyland Resort!

    One of my favorite features of Disney Genie+ Service is the unlimited downloads of Disney PhotoPass photos. It's such a great way to document trips to the Happiest Place on Earth with professional photographs! I'm sorry to hear that you're having some trouble accessing your photos.

    One thing I like to check is whether or not you purchased the Disney Genie+ Service for each day of your trip that you took Disney PhotoPass photos? On a recent trip that I took with family, we only had Disney Genie+ Service for one of our two days in the parks. While we were able to download all the photos from our first day without the watermark, we ended up taking some photos at a Disney PhotoPass location on the second day and they did have the watermark. This means we would've needed to purchase them separately if we wanted any of them.

    If you had Disney Genie+ Service for each day of your trip that you had Disney PhotoPass photos taken, then I would recommend reaching out to a Cast Member at the Disney Genie Service line. They should be able to see more details about your situation and help you with the next steps.

    Thanks again for your question, Cinty, and enjoy your new Disney PhotoPass photos!

    Have a Magical Day,
thumbnail image for Greg

Meet the Panelist: Greg, Arizona

Hello there! Greg here from sunny Arizona. I'm a husband, dad to two kiddos under five, and an avid fan of all things Disney, Marvel, and Star Wars. I've been visiting the Disneyland Resort since I was 5 and have loved making all new magical memories as a family of 4. I enjoy helping friends get the most out of their trip to the Disneyland Resort, and I am excited to help you plan your most magical vacation ever! Learn More About Greg

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