• On Jun 25, 2021
    Lanette from CO Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Ihave a hotel reservation on the 5th of July. I linked a ticket to my reservation (military) but for some reason I can’t see it in my tickets. Now the reservation site is referring to me in the third person and says I need to give myself permission to view

    Hi, Lanette! Welcome to planDisney!

    I'm so sorry you're having trouble with your plans, Lanette. It's definitely not very magical to be dealing with such a thing just days before your Walt Disney World Resort vacation is supposed to begin. Let's see if we can get things back on track for you.

    You can access your My Disney Experience account via the Walt Disney World website with a computer or through the My Disney Experience mobile app on your phone. I've found that sometimes if I'm having trouble with one of them, I can switch to the other one and things seem to work out. I don't know why that happens, but it definitely happens!

    So, let's take a look in the app. If you haven't already, go ahead and download the My Disney Experience app to your device and sign in with the same credentials you use when you're on the computer. Then, look for the three little horizontal lines in the bottom right corner of your screen and click there. On the next page, you'll see different boxes you can select to access your information. To see your tickets, click on "Tickets and Passes," and to check your Disney Resorts Collection hotel reservation, click on "Resort Hotel." You can also see your entire itinerary, including Disney Park Pass, dining, and Resort hotel reservations for each day of your trip under "My Plans."

    Hopefully, switching to the app will show you the information you're looking for. If it's still not working, you'll probably need to call Disney's Guest Relations at the number listed for "Website Support" and have a Cast Member investigate the problem. They'll be able to get everything sorted out so your vacation is practically perfect!

    Lanette, with a little faith, trust, and pixie dust, I know your vacation will be just as magical as you're hoping it will be. Have fun, and please come see us again if you have any more questions!

    Keep Disney Dreaming,

    Kathy K.
thumbnail image for Kathy

Meet the Panelist: Kathy, Florida

I've lived my whole life just an hour's drive from Walt Disney World, so I've been a regular visitor for as long as I can remember. Even after all these years and so many visits, I love that there's still so much to discover! Now that I'm a mom myself, seeing my favorite place through my son's eyes has given me a whole new perspective that I enjoy sharing with other parents of young children. Learn More About Kathy

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.