Family with Mickey and Minnie
  • On Jan 15, 2023
    Nancy from VA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    igor my 75th birthday i am taking my grandkids and kids to disneyland. i use hiking poles to walk and cannot stand long. how do i apply for disability access?

    Hi there, Nancy!

    Welcome to planDisney, and let me be the first to wish you an early "Happy Birthday" celebration! Also, you sound like a totally magical grandmother! I would love to help you get ready to enjoy the Disneyland Resort with your mini Mouseketeers!

    The Disability Access Service (DAS) is designed to help guests who are unable to wait in traditional lines. Eligible guests can pre-register for DAS by meeting online with a Cast Member up to 30 days before their arrival, but you must register at least two days before your trip. Your pre-registration will include a video call with a Cast Member who will help determine your eligibility for the program and help you schedule some attractions for your visit, if available. 

    Before you join the video chat, make sure that you have valid park tickets and park reservations for everyone in your party, and that they're all linked to your Disney account. When you're logged into your Disney account and ready to go, scroll to the bottom of this page to request a Live Chat. Cast Members are available between 9:00 AM and 8:00 PM Pacific Time. 

    I also did a little checking around and confirmed that hiking poles are not on the Disneyland prohibited item list, so you're currently able to bring them to the parks with you. You can also minimize your time standing in lines by downloading the Disneyland Mobile App and purchasing Disney Genie+ Service. I also like to use the app for mobile food orders—you could order what you'd like to eat, find a nice spot to sit, then have one of those cute grandkids help you pick up your order when it's ready.

    Have the most MAGICAL birthday celebration, Nancy! Many happy returns!

    Keep moving forward!

thumbnail image for Amanda

Meet the Panelist: Amanda, Utah

Hi! I'm Amanda—a pixie-sized wife, mom, engineer, content strategist, and Disneyland Resort specialist! I fell in love with science as a kid at Disneyland Park, learning about physics while I waited to ride Space Mountain. I love how Disney combines art, words, science, and music to create incredible experiences! Solving challenging problems is one of my favorite things, I'm so excited to help you design the perfect strategy for a magical day! Learn More About Amanda

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