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EPCOT; Mother and Son; Spaceship Earth
  • On Jun 6, 2013
    Nancy Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, Any idea when we will be able to start booking the Fantasmic dinner package online? The site has been down for over 2 weeks & the only way to book is by calling in. It's been frustrating having to wait for 12 mins to book reservations. Thx

    Hi Nancy.

    Thanks for writing in to the Disney Parks Moms Panel with your question.

    I understand and can relate to your frustration with the on-and-off issues encountered on the new Walt Disney World website lately. While the long-term benefits of the enhancements to the site are sure to be fantastic, there are bound to be a few hiccups along the way.

    I've called in to technical support and the Disney Dining line a few times myself lately to try and determine when all these little issues will be 'fixed' and unfortunately there's no 'exact' date as of yet. I've heard that there are eCommerce enhancements being made and that the web programmers and developers are working quite literally around the clock to get everything running smoothly. I'm afraid that the best way you are currently able to be guaranteed to be able to reserve a Disney Dining Reservation requiring a credit card guarantee, is by calling a Cast Member at Disney Dining directly at (407) WDW-DINE. 

    I've found that when I call later in the evening, around 10:00pm EST, I seem to get through to a Cast Member much more quickly than during day time and meal time hours.

    You shouldn't have any issues online with reservations not requiring a credit card to book. If you haven't already done so, try downloading the My Disney Experience app for your hand held device. Through the app, you can make dining reservations with ease. I completed 3 myself within less than 5 minutes just this morning!

    Please don't hesitate to write me back if I can be of further assistance to you Nancy.
    Wishing you a simply Magical time at Walt Disney World!

    Kirsten
thumbnail image for Kirsten

Meet the Panelist: Kirsten, Ontario

I'm a Canadian stay at home mom with 2 great kids. I've loved Walt Disney World since my own first trip at age 7. Now, my husband and I enjoy creating Disney vacation experiences with our children as often as possible. Each new visit is unique and Magical! Learn More About Kirsten

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