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  • On Nov 16, 2022
    Jojo from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I'd like to upgrade my current pass. My pass was downgraded in error.

    Hello, JoJo!

    Welcome to planDisney, and thank you for stopping by. I'm very sorry you're having technical issues with your Magic Key Pass, and I hope my advice helps you today. 

    Since your Magic Key Pass has been wrongly downgraded, I advise calling the Cast Members who specialize in helping Magic Key Pass holders. You can reach this team at (714) 781-7277. They will be able to look into your account and identity the issue, and I bet they will be happy to help. 

    If they can't find the issue with your Magic Key Pass, you can call the Website Support team, and they'll also be able to see what happened in your account and past Magic Key Pass affiliations. You can call these Cast Members at (714) 520-6222. 

    I'll be crossing my fingers for you, JoJo. Please let us know if you have other questions, and we'll be thrilled to help!

    May the magic be with you, 

    Julie

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Meet the Panelist: Julie, California

Hi! I am Julie, a Brazilian brand strategist, and amateur cook. I grew up in Brazil, but I currently live in California. I dreamed of visiting the Disneyland Resort and the Walt Disney World Resort since I was a little girl and now I love to help others enjoy the magic as much as I do. Being an all-things-Disney nerd and Disney Vacation Club member, I'm here to help you find the perfect hotels, park events, and seasonal festivals to make your trip a memory to cherish forever! Learn More About Julie

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