large family coming out of Cinderella Castle
  • On Apr 21, 2022
    Elizabeth from NH Asked

    My husbands profile became managed by my mothers account from a previous trip. We have linked through family and friends. We are unable to download his ticket on the mobile app because it says the reservation is already linked. How do we get it to my accou

    Hello Elizabeth, and welcome back to planDisney!

    First, congratulations on your upcoming Walt Disney World Resort vacation! 

    I seem to remember having a similar issue with my husband's account and having access to his theme park tickets via his account. For some reason, it showed up on my account, but we couldn’t get it to download to his mobile device, but it did appear as already linked. I do not blame you one bit for wanting to ensure he has what he needs. 

    The good news is that my husband’s theme park tickets were, indeed, linked to him and his MagicBand, so he was able to control his admission that way. I suspect that your husband will have the same success in that regard. However, because you want his tickets to be downloaded to his device and onto your account, it might be a good idea to call (407) 939-4357 to get assistance with your My Disney Experience account to ensure everything is in place before your arrival. 

    Please let us know if you need additional assistance; we are here to help. 

    Have a magical trip!

    Raquel
thumbnail image for Raquel

Meet the Panelist: Raquel, Texas

As a mom of two children 6 years apart in age, it takes some creative planning to give each child a memorable Disney experience. Adding in a sprinkle of surprise pixie dust makes each vacation special for everyone.
Learn More About Raquel

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.