Dad and Child
  • On Feb 17, 2022
    Patricia from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My husband's park reservation disappeared as soon we linked his magic band. I had Magic Kingdom booked for me, my husband, and my daughter, and now it's only showing my daughter and me. We can't go without Dad! Help!

    Hello Patricia, and welcome to planDisney with a very important question.

    It looks like Stitch is at it again! Sometimes Stitch gets a little too excited that you are coming to the Walt Disney World Resort to see him. I am so sorry to hear that you are having trouble with your park pass reservations. I would be happy to help you troubleshoot your missing reservations.

    If you are using My Disney Experience on a computer, try closing your browser completely and then relaunch your browser in a new window and sign in to My Disney Experience again. If you are using a smartphone device or tablet, make sure you have the most updated version of the My Disney Experience mobile app and that your device is also running the most updated operating system. Restart your device and open the My Disney Experience app again. Hopefully, this resolves your issue and your reservations will reappear.

    I do know from past experience that any time you cancel or modify your Disney Park Pass reservations, you will receive an email as confirmation. Check your email to see if you have received such confirmation, if you haven’t his reservation is still in there.

    Double-check your “My Family & Friends” list to make sure your husband connected his MagicBand to the correct account. If he’s had an old My Disney Experience account associated with another email address, this could cause a problem and all his plans may not appear. When things like this happen to me and I can’t resolve the issue, it’s time to get help from a Cast Member through the chat feature on the Help Center page or by contacting the My Disney Experience tech team at (407) 939-4357. I certainly hope this helps you resolve your tech issue.

    See ya real soon,
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Meet the Panelist: Andrea, Ohio

Hi there, I am Andrea from the Buckeye State. A very proud mom to my princess who is a former Miss Ohio. Friends and family describe me as a "Disney Nerd" and Star Wars fangirl. I have made 30 trips and counting to the Walt Disney World Resort in all stages of life since 1972 as a small child, a young mom with a toddler and now as an empty nester. The love of vacation planning runs strong in my family. My uncle had it, I have it and with my help, you will have it too. Learn More About Andrea

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