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  • On Apr 19, 2022
    Karen from CA Asked

    My husband's Imagine Key Pass disappeared on both of our Disneyland apps. I logged on the Disneyland app on the website and am still unable to see it. Please help. We just purchased it in December 2021.

    Hello, Karen! 

    Thank you so much for coming to planDisney! It's a pleasure to help you today! 

    It seems like Stitch mischievously ate your husband's Magic Key Pass, but I hope my tip helps you track it down!

    My best suggestion is to collect all the emails related to its original purchase or any park reservations your husband has made since December. After that, I suggest calling the Disneyland Resort and talking to the Cast Members who specialize in helping Magic Key Pass holders at (714) 781-7277. They will be able to help you locate his Magic Key and relink it to his account. 

    It's wise to have your Prince Charming around when you call, as the Cast Members may need to talk to him to confirm account details. 

    I hope that you and your husband can sort this out soon so that you can go back to the Disneyland Resort to take advantage of your fantastic Magic Key Pass benefits and discounts

    I will be crossing my fingers for you both. Please let us know if you have more questions, okay? We will be here to support you! 

    May the magic be with you, 

    Julie

     
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Meet the Panelist: Julie, California

Hi! I am Julie, a Brazilian brand strategist, and amateur cook. I grew up in Brazil, but I currently live in California. I dreamed of visiting the Disneyland Resort and the Walt Disney World Resort since I was a little girl and now I love to help others enjoy the magic as much as I do. Being an all-things-Disney nerd and Disney Vacation Club member, I'm here to help you find the perfect hotels, park events, and seasonal festivals to make your trip a memory to cherish forever! Learn More About Julie

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