• On Aug 6, 2021
    Terri from OH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My husbands AP (florida ticket/6/11/2022) doesn't show on my account or any of the other accts he's shared with. How can I fix this issue? We can't add him to our reservation for Ratatouille 09/23 5-6pm. Thank you for your help

    Hi, Terri! Welcome to planDisney!

    I'm so excited to hop aboard when Remy's Ratatouille Adventure starts previews for Annual Passholders in September! I was able to secure a reservation for my family as well, and I just can't wait to see what the Little Chef is cooking up for us!

    Terri, I'm so sorry you've been having trouble with your husband's Annual Pass on your My Disney Experience account. It sounds like you might have already linked his pass to your account, but let's give it another try just in case. Sign in to your My Disney Experience account and go to your Family & Friends List. If you don't see his name there, click on "Add a Guest" at the bottom of the page. You can enter his information and generate an email for him to connect with you. Then, you can choose to manage his plans or share plans with him. Hopefully, that will allow you to see the details of his Annual Pass.

    As far as adding your husband to your Remy's Ratatouille Adventure preview reservation, my guess is you'll need to contact Guest Relations and speak to a Cast Member for help. I just looked at my confirmation email, and it says you can register a Guest to accompany you as long as that Guest has an Annual Pass, but I don't see a place to add someone online. If you're still having trouble adding his Annual Pass to your account, this would also be a good time to have a Cast Member look over that issue.

    Fingers crossed that you'll be able to get everything squared away to join Remy on his big adventure at EPCOT, Joan! Have fun at your "squeak" preview, and be sure to stop by and see your planDisney pals again if you have any more questions!

    Keep Disney Dreaming,

    Kathy K.
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Meet the Panelist: Kathy, Florida

I've lived my whole life just an hour's drive from Walt Disney World, so I've been a regular visitor for as long as I can remember. Even after all these years and so many visits, I love that there's still so much to discover! Now that I'm a mom myself, seeing my favorite place through my son's eyes has given me a whole new perspective that I enjoy sharing with other parents of young children. Learn More About Kathy

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