Couple at it's a small world; costume
  • On Oct 10, 2023
    Rachelle from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My husband is unable to book rooms using his Disney login. It shows no rooms available for him, but when I search the same dates under my login then it’s available. Why is that happening?

    Hey Rachelle!

    Welcome back again to planDisney! Technology issues can be frustrating sometimes and I'm sorry you are having such a confusing issue.  Let me see how I can help! 

    I reached out to the lovely Cast Members at Disneyland Resort and found three possible solutions to your problem. 

    1. The most common issue according to the Cast Member is that guests who are doing multiple searches through their account could have a lot of "cookies" in their cache. All that data could be blocking some information or making things work improperly. She recommended that you clear your cookies cache. Another option is to open a new incognito browser. 

    2. Another possibility that has happened before to other guests is that if you had used his My Disneyland Account for another trip and there is still an outstanding balance of some kind then the account could be flagged. It was recommended you contact Disneyland Guest Information to resolve this issue.

    3. Finally, another solution we could figure out that could help you is that there could be issues if your husband is or was an International Guest. Technically, it means if they are guests from outside of the US or Canada. Guests outside of these two countries must purchase their tickets and reservations through travel agents within their countries and not through the site. If he originally made his account while overseas and is now in the US I would have him double-check his profile and make sure his address and payment information is updated. If anything is linked to a country other than the US or Canada the site will continue to block his activity. 

    If he continues to have an issue I would reach out to the lovely Cast Members at Disneyland Resort for some more in-depth help. If you have any other questions please feel free to come back as we would love to help you!

    Happy Planning!

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Meet the Panelist: Nimmy, New York

Hey, it's Nimmy from New York! Just like my guy Jiminy Cricket I am your wisecracking and helpful guide to making the best decisions for your Disney vacation! My husband and I work very hard to journey to our favorite place on Earth, Walt Disney World Resort, as much as we can. We have traveled as just adults, with babies, kids, teenagers, and senior citizens. We have seen so many characters, eaten at amazing places, and consumed a ton of Dole Whips. So "give a little whistle" and let me be your guide! Learn More About Nimmy

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