Ahoy there, Bonita!
Welcome aboard planDisney! I’m sorry to hear your husband is running into some rough waters with his Castaway Club account, but no worries—we’ll get him back on course faster than Moana finding her way past the Kakamora!
Since his old email is no longer active, the smoothest path forward is to
give Disney Cruise Line a call. The incredible Cast Members are pros at solving this kind of thing. They’ll be able to verify his account, update it with his new email address, and make sure his Castaway Club information is shipshape. I had to go through something similar myself when a duplicate profile was created, and the Cast Members worked their magic to merge everything together. They even corrected my Castaway Club status, so I’m confident they’ll be able to help your husband chart the right course, too.
There are also a couple of ways you might be able to sleuth out his
Castaway Club Member number while you wait. If you have an
old confirmation email or Key to the World card from a past cruise, check there first—those often list the Castaway Club numbers for everyone in the reservation (as long as it wasn’t your very first sailing).
If those emails and cards are long gone, there’s one more trick—though it’s a bit of a treasure hunt. If your first Disney cruise was together, odds are your Castaway Club Member numbers are nearly identical, with only the very last digit (or two) being different. Here’s the workaround: log into your account, jot down your number, and then hop over to the Disney Cruise Line website. Start a mock booking for any cruise (don’t worry, you won’t finish it). When you get to the step where you enter Guest information, it should display the last four digits of both of your Castaway Club numbers. With a little detective work, you might just crack the code! Of course, he’ll still need to call Disney Cruise Line to officially update his login so he can access his account and the
Disney Cruise Line Navigator app moving forward.
I hope this helps your husband get back to smooth sailing with his Castaway Club status. Pretty soon, he’ll be earning those benefits again and you’ll both be planning future adventures faster than Dash can run across water!
Sea ya real soon as summer waves goodbye and autumn magic begins to shine,
Dustin