Y and B Pool
  • On Aug 3, 2022
    Greg from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi my husband and I will be staying in a Ada tub n hearing room club we want to be on the 15th floor due to his limitations. Will that be a problem. Theresa

    Hiya, pal! Thank you so much for bringing your great question here. I'd be happy to help!

    I'm so excited to hear that you're headed to The Most Magical Place on Earth soon! Can you believe that you're only a few days away? To me, the best gift is quality time and I can't think of a better place to spend that time together than at Walt Disney World Resort! 

    One of the things I like the most about Walt Disney World Resort is how accommodating it is for all Guests. In fact, there are even services for Guests with hearing disabilities and several services for Guests with disabilities at Disney Resort hotels, such as accessible paths of travel and accessible rooms. When traveling with my mom earlier this year, we took advantage of a few of the services for Guests with mobility disabilities. This really helped her to enjoy everything that Walt Disney World Resort has to offer without missing a minute of the magic! 

    It sounds like you have booked an accessible room and are hoping for a few more accommodations that can make your vacation practically perfect in every way! My best piece of advice would be to reach out to a Cast Member and speak with them directly prior to your arrival. While they may not be able to guarantee a certain floor, they will do everything they can to make your day the BEST. DAY. EVER! You can reach out to a Cast Member in a few different ways. First, you can call Disability Services at (407) 560-2547. You can also send an email to disability.services@disneyparks.com. No matter which option you choose, my best piece of advice would be to include your reservation number, the name of your Disney Resorts Collection hotel, the type of room that you booked, and what you're hoping for. This will help the Cast Member quickly locate your information and take the next right steps for you and your husband.

    I hope I was able to help point you in the right direction! If you have any other questions, please visit us again. After all, you've got a friend in me!

    See ya real soon!
    Michelle
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Meet the Panelist: Michelle, Pennsylvania

Why hello, dreamers of all ages! I’m a lightsaber-wielding, Mickey waffle-loving, adventure-seeking kid at heart! My husband and our pup live in a little town near Pittsburgh that we affectionately call Main Street, U.S.A. We consider Walt Disney World Resort our second home and I’m so excited to help you add even more magic to your Disney vacation! Learn More About Michelle

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