Radiator Springs
  • On Nov 26, 2022
    Jenelle from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My husband and I recently activated our Inspire Keys. We should be able to download photos from the app right? I enter the photo ID but when viewing the gallery I see a photopass watermark & no option to download. Please help.

    Hi there, Jenelle! Thanks so much for stopping by our little corner of the magic here at planDisney! 

    I'm so happy to hear that you have a Magic Key in your pocket! The Inspire Key is filled to the brim with all the pixie-dusted perks, including unlimited Disney PhotoPass digital photo downloads. This includes any and all photos taken while your Magic Key is active. If you are trying to locate and download photos taken before your key, then you might see that they are watermarked. If you are having issues accessing photos taken after you activated your key, there may just be a glitch somewhere in your account. 

    We can do a little basic troubleshooting together, but I highly recommend reaching out to the Guest Services team dedicated to Magic Key holders. They will be able to pull up your account and see if there is any reason things aren't linking properly on the back end. Sometimes the system needs a little burst of magic ... or, a good, old-fashioned shutdown and restart. If you are using your Disneyland Mobile App, I recommend logging out of the app completely and maybe turning your phone off and on and trying again. Open up the app and make sure you are logged into the account used to purchase the Magic Keys. Head to the three-bar menu in the bottom right-hand corner, and tap on "Tickets & Passes". Make sure that your Inspire Keys are visible here and activated. If not, now is a good time to call Guest Services, they would be happy to help you! 

    Hopefully, we've unlocked those photos for you! While you're in the app, be sure to head to the Magic Key Portal. Honestly, this is something I didn't take advantage of in the first few months of having my key, but now I check it almost every day! This is where you can find all the latest and greatest Magic Key offers, promotions, giveaways, and even where to hop into those special Disney PhotoPass photo opportunities. Currently, there are two holiday-theme photos available - one at the Silly Symphony Swings in Disney California Adventure Park and one near the Matterhorn Bobsleds at Disneyland Park! 

    Jenelle, I hope we were able to unlock the magic for you! If you have any more questions, we are always here for you at planDisney

    Never stop dreaming!
    Tara

thumbnail image for Tara

Meet the Panelist: Tara, Pennsylvania

Hello from Philly! Disney Parks have been my heart and soul since my 3-year old feet first hit Main Street, U.S.A. Nothing compares to the burst of pure joy, nostalgia and magic that I feel EVERY time I enter the gates! I love planning Disney vacations and have been known to convert a non-believer or two in one magical afternoon. Whether it's park days with friends, multi-generational trips, toddling around with kids or flying solo, I'm ready to help you personalize the magic at the Happiest Place On Earth! Learn More About Tara

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