Hi there, Jenelle! Thanks so much for stopping by our little corner of the magic here at planDisney!
I'm so happy to hear that you have a
Magic Key in your pocket! The Inspire Key is filled to the brim with all the
pixie-dusted perks, including unlimited
Disney PhotoPass digital photo downloads. This includes any and all photos taken while your Magic Key is active. If you are trying to locate and download photos taken before your key, then you might see that they are watermarked. If you are having issues accessing photos taken after you activated your key, there may just be a glitch somewhere in your account.
We can do a little basic troubleshooting together, but I highly recommend reaching out to the
Guest Services team dedicated to Magic Key holders. They will be able to pull up your account and see if there is any reason things aren't linking properly on the back end. Sometimes the system needs a little burst of magic ... or, a good, old-fashioned shutdown and restart. If you are using your
Disneyland Mobile App, I recommend logging out of the app completely and maybe turning your phone off and on and trying again. Open up the app and make sure you are logged into the account used to purchase the Magic Keys. Head to the three-bar menu in the bottom right-hand corner, and tap on "Tickets & Passes". Make sure that your Inspire Keys are visible here and activated. If not, now is a good time to call Guest Services, they would be happy to help you!
Hopefully, we've unlocked those photos for you! While you're in the app, be sure to head to the
Magic Key Portal. Honestly, this is something I didn't take advantage of in the first few months of having my key, but now I check it almost every day! This is where you can find all the latest and greatest Magic Key offers, promotions, giveaways, and even where to hop into those special Disney PhotoPass photo opportunities. Currently, there are two holiday-theme photos available - one at the Silly Symphony Swings in Disney California Adventure Park and one near the Matterhorn Bobsleds at Disneyland Park!
Jenelle, I hope we were able to unlock the magic for you! If you have any more questions, we are always here for you at
planDisney.
Never stop dreaming!
Tara