Couple at it's a small world; costume
  • On Aug 21, 2024
    Elizabeth from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi! My husband purchased our magic Key passes and we linked them together but app doesn’t have access to our Magic Key features (discounts on mobile orders, free photo pass, etc). How do I fix this so my husband isn’t the only phone we have to rely on?

    Welcome to planDisney, Elizabeth! I'm so glad you reached out with your question because the exact same scenario has happened to me. My husband previously purchased both of our Magic Key passes under his account, yet I found that I was unable to utilize some of the benefits until I made a specific request to manage the pass under my own account. 

    To do this, you can simply call the dedicated Magic Key Holders line and request assistance from a Cast Member by phone. There are a few steps you'll need to follow to update your contact information and request to become the primary account holder of your Magic Key pass, so I definitely recommend starting this process when you have some time to dedicate on the phone. I also had to verify my husband's account information for security purposes, so make sure that you can work with him and prepare to have this information on hand in advance. I hope this is a helpful start and that you are easily able to get this settled so you can enjoy all the wonderful benefits of the Magic Key Program as the primary account holder. 

    Elizabeth, it looks like you're planning an upcoming visit to Disneyland Resort during Halloween Time! There are so many wonderful treats (and a few fun tricks) to enjoy during this seasonal celebration. I'll share the recent Disney Eats: Disneyland Halloween Foodie Guide 2024 here and hope it provides some inspiration for your next trip! In the meantime, please don't hesitate to come back and visit us again here at planDisney with any other questions that come up. We'd love to see you again soon.

    Happy Haunts,
    Tishra
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Meet the Panelist: Tishra, Washington

From my casita to yours, welcome to planDisney! I'm Tishra, a Spanish-speaking Colombian American living in the Pacific Northwest. I'm a college professor, a happy wife, and a mom to two little girls who hold magic in their hearts as much as their parents do! Our family believes in celebrating every milestone, from life's biggest moments to all the details in between. If you want to commemorate something special with a Disneyland Resort vacation, I'm here to help you out in English or Spanish. Learn More About Tishra

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