Couple at it's a small world; costume
  • On Oct 19, 2023
    Jocelyn from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, my husband and I purchased Magic Key Holder passes in March of this year and we have not received our Magic Key pass magnets.

    Hey there, Hi there, Ho there, Jocelyn!

    You're as welcome as can be here at planDisney! It sounds like you've been having a blast as a Magic Key holder this year. Like you, I have been enjoying my Imagine Key, and it's nearly time for me to renew! My little Mouseketeer and I love exploring the new Mickey's Toontown and trying out all the delicious food featured on Disney Eats on Instagram. Have you gotten to visit Tiana's Palace yet? It opened last month, and the red beans and rice with cornbread were magical!

    Jocelyn, the collectible Magic Key magnet could take around six months to arrive in the mail. I know, I know! I don't understand why they can't just have Lightning McQueen deliver them after every purchase! But Jocelyn, if your magnet hasn't arrived within that timeframe, you can always swing by the ticket booth at the main entrance of the Disneyland Resort. They can help you double-check that all your mailing details are correct.

    Another option is to call the special Help Center line for Magic Key questions, and the cast member on the line will be happy to speed to your rescue!

    I hope this information has been of help, Jocelyn! We Keyholders do take our swag quite seriously, don't we? If you have any more questions or need further assistance, don't hesitate to reach out again. I'd love to share my favorite tips for visiting the Disneyland Resort!

    See ya real soon,
thumbnail image for Danielle

Meet the Panelist: Danielle, California

I'm Danielle, a happy wife, toddler mom and educator who grew up just around the riverbend from the Disneyland Resort. I love to find ways to experience all of the magic that The Happiest Place On Earth has to offer. I always find the yummiest snacks, take practically perfect photos and add magic to a romantic night out. I'm thrilled to share ways to keep our little ones happy and cozy in the parks and hotels, so if you're feeling overwhelmed planning your dream trip, then you've got a friend in me! Learn More About Danielle

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